FAQ
How do I know the status of my order?
When you place an order, you will receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information.
How do I cancel my order?
If your order hasn't shipped yet, you can cancel it from your account. Go to Orders, click on the order you want to cancel, and click the "Cancel This Order" link.
How much is shipping?
All orders ship for $4.95 flat rate.
Who will be delivering my order?
We ship via FedEx, USPS and other premium carriers to provide you with the fastest and most reliable service.
Do you ship to P.O. boxes?
We are unable to ship to P.O boxes.
Do you ship Internationally?
No, we only ship to the continental USA.
How do I request a return?
If you would like to request a return within 15 days, please email us with your order number. We do not accept returns or exchanges on prescription medications.
How do I contact customer service?
You can reach us at 959 2418081 Mon-Fri 8-5 ET. You can also chat or email at info@everypetpalace.com and we'll get right back to you with a response.
FAQs
SHOPPING
How can I get assistance if I need it?
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How can I get assistance if I need it?
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PAYMENT
How can I get assistance if I need it?
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How can I get assistance if I need it?
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How can I get assistance if I need it?
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RETURNS
How can I get assistance if I need it?
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How can I get assistance if I need it?
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How can I get assistance if I need it?
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SHIPPING
How can I get assistance if I need it?
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