FAQs
SHOPPING
How do I know the status of my order?
When you place an order, you will receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information.
How do I cancel my order?
To cancel your order, please contact us at info@everypetpalace.com
How do I contact customer service?
You can reach us at 959-241-8081 Mon-Fri 8-5 ET. You can also chat or email us on our contact page and we'll get right back to you with a response.
RETURNS
How do I request a return?
If you would like to request a return within 15 days, please email us with your order number. We do not accept returns or exchanges on prescription medications.
SHIPPING
How much is shipping?
All orders ship for $4.95 flat rate.
Do you ship to P.O. boxes?
We are unable to ship to P.O boxes.
Do you ship Internationally?
No, we only ship to the continental USA.