Product Satisfaction

Our Product Satisfaction Commitment at Every Pet Palace

At Every Pet Palace, we curate a selection of products only from manufacturers committed to delivering quality. Each manufacturer has unique guidelines for damaged items, and you can find the specific policy for each product on its individual page. When your order arrives, please take a moment to inspect the packaging. If you observe any damage, make a note of it when signing for delivery.

In the unfortunate event that your item arrives damaged, we are here to assist you. Please send photos of the damaged item to info@everypetpalace.com, and we will promptly initiate an insurance claim on your behalf. Your satisfaction is our priority, and we want to ensure that you receive the quality products you expect from Every Pet Palace.

If you have any questions or concerns about the satisfaction policy for a specific product, feel free to reach out to us at info@everypetpalace.com or call us at (959) 241-8081. We appreciate your trust in Every Pet Palace, and we are dedicated to providing you with a seamless and satisfying shopping experience.